Port Mocha Wholesale — Support

Need help with your account, an order, or a payment? We're here to help.

Contact Us

Email: sale@portmocha.com

Hours: Monday–Friday, 9 AM – 5 PM ET. We respond to most messages within one business day.

Account approval & pricing tiers: New wholesale accounts are reviewed and approved manually, then assigned a pricing tier. If your account is pending, we'll reach out via the email or phone you provided.
Placing or changing an order: Open the app, browse the catalog, and submit your order. No minimum required. For changes after submission, contact us right away with your order number (e.g., PM-2026-XXXXXX).
Payment issues: Payments are processed securely by Square. If a charge fails, try a different card or contact your bank, then retry. We never store your full card number.
Shipping: Each order shows an estimated delivery and tracking once it ships.

If an item arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and a photo, and we'll make it right.

We'd love to hear how we can improve — message us on WhatsApp or email any time.